Support

Turulo puts sports equipment where you already are. Walk up to a Turulo station, scan the QR code, and the door unlocks. Grab what you need, go play, and drop it back when you're done. No membership required, no gear to carry, no reservations.

You pay a flat rental fee plus a refundable deposit. The deposit is released when you return the equipment and confirm the return.

If a compartment will not open, the equipment inside is missing or damaged, or a station appears to be offline, email info@turulorent.com with the station location and, if you have them, the compartment number and the time you tried to rent. A photo helps.

If you were charged for a rental you could not complete, or your deposit has not been released after you returned the equipment, email the same address with the date of the rental. Never send us a full card number — we do not need it.

Your receipts and rental history live in your account. To request access to, correction of, or deletion of the personal information we hold about you, email info@turulorent.com.

We collect what you give us and what we need to run a rental: your account details, your rental and payment records, and the QR scan and return confirmation that show a rental started and ended. The camera is used only to scan QR codes and confirm your return.

We do not sell your personal information, and we do not run advertising or behavioral-tracking cookies. The full policy is on our Privacy Policy page.

Email info@turulorent.com. We read every message and reply within 24 hours.